Frequently Asked Questions

Urn Sizing

Urn sizing is one of the most common questions that customers have. We provide size guidelines on each product page based on the live weight of your pet (not their ashes). A typical rule of thumb is that every 8 pounds of pet requires 10 cubic inches of inside space, e.g. an 80 pound pet requires an urn with 100 cubic inches of space inside the urn. Bear in mind that ashes may be split between numerous permanent urns, biodegradable scattering urns, keepsakes and other memorialization mementos.

Delivery Information

In a time of loss, we understand that your grief is your priority. We want to make the memorialization selection process as simple as possible for you. In order to facilitiate this, we have included free three-day shipping on all orders. Unless otherwise specified under product availability, all items are ready for shipping in one business day.

If you require expedited shipping, an overnight option is available during the checkout process. A surcharge to cover the difference in shipping costs will be added to your order.
 
Return Policy
 
Returning products to us is simple. If you are not satisfied with your purchase simply contact us via the Returns link in the Customer Service menu on the website footer within 14 days of delivery. We will be happy to assist you with a refund or replacement. If the return is the result of shipping damage or a fulfillment error, we will pay for the return shipping cost. Merchandise must be returned in good condition without further damage.